The procedure for considering appeals from citizens, including individual entrepreneurs and legal entities
JSC "Belresoursy" - the managing company of the "Belresoursy" holding considers the issues presented in appeals, within the framework of competence, in accordance with the requirements of the current legislation.
You can inquire about the progress of appeals from 08:30 to 13:00, from 13:30 to 17:00 every day (except Saturdays and Sundays) by calling +375 17 367-56-95.
Upon receipt of written and electronic appeals containing questions, the solution of which does not belong to the competence, within five working days such appeals are sent for consideration to organizations in accordance with their competence with notification of the applicants within the same period or within the same period, leave the appeals without consideration. in fact, they inform the applicants about this with an explanation of which organization and in what order they should contact to resolve the issues stated in the appeals.
Mandatory acceptance and registration of appeals submitted in accordance with the procedure established by the Law of the Republic of Belarus dated July 18, 2011 "On Appeals of Citizens and Legal Entities".
Application requirements.
Appeals are submitted by applicants in Belarusian or Russian in written or electronic form, and are also presented orally. Written appeals are submitted intentionally (by courier), by mail, during a personal reception, by entering comments and (or) suggestions in the book of comments and suggestions. Oral addresses are taught during a personal reception.
Citizens' written appeals must contain:- name and (or) address of the organization or position of the person to whom the appeal is directed;
- surname, first name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);
- statement of the essence of the appeal;
- personal signature of a citizen (citizens).
- name and (or) address of the organization or position of the person to whom the appeal is directed;
- full name of the legal entity and its location;
- statement of the essence of the appeal;
- "surname, first name, patronymic (if any) or initials of the head or person authorized to sign petitions in accordance with the established procedure;
- personal signature of the manager or a person authorized in the established order to sign appeals, certified by the seal of a legal entity.
- comply with the requirements of the law on appeals by citizens and legal entities;
- submit appeals to organizations, individual entrepreneurs in accordance with their competence;
- treat employees of organizations, individual entrepreneurs and their employees politely, do not allow the use of obscene or offensive words or expressions;
- timely inform organizations, individual entrepreneurs about a change in their place of residence (place of stay) or place of stay during the review period.
Deadlines for consideration of appeals.
Written and electronic appeals must be considered no later than fifteen days, and appeals that require additional study and verification - no later than one month, unless another term is established by legislative acts.
The deadline for consideration of appeals is counted from the day following the day of registration of appeals. If the last day of the deadline for consideration of appeals falls on a non-working day, the day of the end of the term is considered to be the first working day following it.
The applicant has the right to withdraw his written or electronic appeal to JSC "Belresoursy" - the managing company of the "Belresoursy" holding company.